Team Talk

MEET OUR TEAM

Build great product need great people, and only the best will do.  We went around the world to seek domain experts in the field, so you get the best advice available for your business today and beyond.

 
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CATHERINE QIAN

Co-founder

Catherine is a well-rounded product consultant and has over 15yrs working in the UK retail sector delivering various projects from omnichannel-ecommerce, fulfilment, to internationalisation.


She started involving in the family fashion business at an early age of 15, and also founded a saas startup in 2012 to address over stocking of merchandise in a retail organisation. This was when she started to study all about product management, agile development and startups. She is now able to share those experience with you of what not to do when building a successful product.

Her commercial acumen, appreciation of design/technology and great empathy for users, puts her perfectly in the intersection of business, technology and design(customer).  This is exactly where the role of a product manager sits.

In her spare time, she continues horning her skills in the digital field, and have grown interest in ux design, digital marketing, growth hacking over the last 4 years.  Outside work, she enjoys cooking, travelling, photography and currently training for commercial voice over.

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DEBBIE LEVITT

CXO

Debbie Levitt, MBA is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s.

She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.

Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. She has other training programs that teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes.

Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave. You can also catch her on the Delta CX YouTube channel.